At Shop Veli Cycling, our Refunds and Returns Policy lasts for 30 days. If more than 30 days have passed since your purchase, unfortunately, we won’t be able to offer a full refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be unused and in the same condition as when you received it. It should also be in its original packaging.

Non-returnable items include:

• Gift cards

To process your return, a receipt or proof of purchase is required.

Please do not send your purchase back to the manufacturer.

Partial Refunds

In certain situations, only partial refunds are granted:

• Items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error
• Items returned more than 30 days after delivery

Refund Process

Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Delayed or Missing Refunds

If you haven’t received your refund yet, first check your bank account.

Next, contact your credit card company, as there may be a delay before your refund is officially posted.

Then, contact your bank. There is often a processing period before the refund is posted.

If you’ve followed these steps and still haven’t received your refund, please contact us at marty@shopveli.com.

Sale Items

Refunds are only applicable to regular-priced items. Unfortunately, sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift at the time of purchase, or if the gift giver had the order shipped to their address, we will issue a refund to the gift giver, and they will be notified of your return.

Shipping Returns

To return your product, please send it to:

9320 Narnia Dr.
Riverside, CA 92503

You will be responsible for paying the shipping costs associated with returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it takes for your exchanged product to reach you may vary depending on your location.

For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need Help?

If you have any questions about refunds and returns, please contact us at marty@shopveli.com.